FAQ's
🏷️ What materials are your signs made of?
Our signs are crafted from premium brushed aluminum composite (ACM), high-quality acrylic glass, and carefully selected birch plywood. We use layered 3D elements to create a refined, modern luxury finish suitable for hotels, offices, Airbnb properties, and public institutions.Each material is chosen for durability, precision, and long-lasting visual impact.
✏️ Can I customize my sign?
Yes, absolutely. You can fully customize your sign, including:
• Room numbers
• Custom text (e.g., Staff Only, Private, WC, etc.)
• Colors and material combinations
• Size and dimensions
• Mounting method (adhesive, standoffs, screws, etc.)
For larger projects, we also provide professional visual mockups for approval before production, ensuring everything matches your expectations perfectly.
📏 Do you offer different sizes?
Yes. We offer multiple standard sizes and also produce custom dimensions upon request. Contact us for bespoke sizing.
👀 Can I see a preview before production?
For custom or larger orders, we send a digital visualization for approval before manufacturing.
💼 Do you offer bulk discounts?
We specialize in signage solutions for:
• Hotels
• Apartment buildings
• Airbnb properties
• Public institutions
• Offices
Whether you need a small batch or a large-scale project, we ensure consistent quality and a professional finish.
For larger quantities, we offer attractive volume discounts — contact us for a personalized quote tailored to your project.
🏭 How many signs can you produce?
We produce thousands of signs monthly and ship to 45+ countries worldwide. Large hotel projects are welcome.
🚚 How long does delivery take?
Production Time
• Standard orders: 2–3 working days
• Large custom orders: 3–7 working days
Shipping Time
• Express delivery: 2–5 working days
• Standard delivery: 5–12 working days
We always aim to produce and dispatch orders as quickly as possible while maintaining our premium quality standards.
🎨 Can you match our brand style?
Absolutely. We can tailor every detail to match your brand identity, including:
• Custom fonts
• Color combinations
• Logo integration
• Personalized icons and symbols
• Special finishes and material effects
Our goal is to create signage that fits seamlessly into your interior concept and reflects your brand’s character.
📦 Which carriers do you use?
We ship orders worldwide using reliable and fully tracked delivery services:
• FedEx Express
• DHL
• UPS
• Secured international tracked delivery
This ensures fast, safe, and traceable shipping from dispatch to final destination.
💳 What payment methods do you accept?
We accept the following payment methods:
• Credit and Debit Cards
• Shopify Payments
• PayPal
• Bank Transfers (available for larger B2B orders)
All payments are processed securely to ensure a safe and seamless checkout experience for both individual and B2B clients.
🌍 Do I need to pay customs or import duties?
For orders outside the EU, customs duties may apply depending on your country’s regulations. We provide all required customs documentation.
🛡️ Do you offer warranty?
Yes. We provide warranty on materials and craftsmanship. If there is any issue, contact us immediately after delivery.
🔄 Can I return a custom sign or clock?
Because most of our products are individually made to order, custom signs and clocks are non-returnable unless there is a manufacturing defect or damage caused during production.
However, standard (non-customized) items may be returned in accordance with our return policy, provided they are unused and in their original condition.
🔧 How are the signs mounted?
Mounting Options
• Strong double-sided adhesive tape (included)
• Wall screws (optional for larger signs)
• Standoff mounting (available on selected models)
Installation is quick and straightforward, and in most cases takes only a few minutes.
💳 Do you provide VAT invoices?
Yes. European companies can request a VAT invoice. Please contact us with your company details after placing the order.
🌍 Do You Ship Worldwide?
Yes — we proudly ship our custom door signs and clocks worldwide.
From boutique hotels and Airbnb apartments to offices and public institutions, our products are delivered safely across the globe.
🌎 Our Main Markets
We regularly ship to:
🇺🇸 United States
🇬🇧 United Kingdom
🇪🇺 European Union
🇨🇦 Canada
🇦🇺 Australia
With hundreds of international shipments every month, we work with trusted carriers to ensure secure and reliable delivery.
If your country is not listed above — don’t worry. We most likely ship to your location as well. Feel free to contact us for confirmation and delivery details.
📩 Still Have Questions?
Contact our team — we respond promptly and are always happy to assist with:
• Custom hotel and hospitality projects
• Large-quantity pricing and B2B quotes
• International shipping inquiries
• Special design and customization requests
We’re here to help bring your project to life — quickly and professionally.
info@alumadesignco.com