Refund and Returns Policy

https://alumadesignco.com, hereinafter referred to as the ALUMADESIGNCO website.

At ALUMADESIGNCO, we value our customers and want you to be satisfied with your purchase. Below are our terms for returns, exchanges, and warranty.

Please inspect your items carefully as soon as possible after delivery.

Most of our products are made individually and are not eligible for return. Before placing an order and making payment, please check all details carefully, including material, size, text, numbers, logos, and design information. If needed, our team can provide a preliminary layout or visual proof before production.

Warranty

The warranty for goods and materials is valid for 90 calendar days from the date the order is received.

If your product was damaged during delivery due to improper packaging, it may be returned within 14 days of receipt.

Return of Goods with a Manufacturing Defect

You may return a product if it has a manufacturing defect, including:

• Mechanical damage;
• Incorrect size or color compared with the details specified on the website or confirmed with our team;
• Production error made by ALUMADESIGNCO.

Before returning any item, please contact us at: info@alumadesignco.com

Personalized Goods

Please enter all order details carefully when placing your order, including text, numbers, logos, and design instructions. Personalized products are manufactured based on the information provided by the customer.

Personalized goods are not eligible for return or refund if the customer made a mistake in the provided information.

Important Information

Please check the product as soon as possible after receiving it.

If a defect is found, the product must be returned in its original condition and packaging no later than 14 business days from the date of receipt.

Return Procedure

To start a return, please contact us at: info@alumadesignco.com

We will provide instructions for the return procedure.

The customer is responsible for return shipping costs, except in cases where the product was damaged during delivery or manufactured with an error caused by ALUMADESIGNCO.

Damage During Transportation

If the product is damaged during delivery, please contact us at: info@alumadesignco.com within 3 business days of receiving the order.

We will review the case and arrange a replacement or refund where applicable.

Non-Returnable Products

The following products are not eligible for return:

• Individually personalized products with custom text, numbers, logos, or designs;
• Custom-made signs and clocks;
• Hygiene products after opening the package, unless the product is defective.

Payment and Shipping Upon Return

The cost of return shipping is covered by the sender, except in cases where the product was damaged during delivery or manufactured incorrectly due to an error on our part.

Personalized products are not eligible for a financial refund unless they are defective or produced incorrectly by ALUMADESIGNCO. In such cases, we may offer a replacement with a new correctly manufactured product.