FAQ's
🏷️ Di quali materiali sono fatti i vostri cartelli?
I nostri cartelli sono realizzati con pregiato alluminio composito spazzolato (ACM), acrilico di alta qualità e compensato di betulla accuratamente selezionato. Utilizziamo elementi 3D stratificati per creare una finitura raffinata, moderna e di lusso, adatta a hotel, uffici, proprietà Airbnb e istituzioni pubbliche. Ogni materiale è scelto per garantire durata, precisione e un impatto visivo duraturo.
✏️ Can I customize my sign?
Sì, assolutamente. Puoi personalizzare completamente il tuo cartello, inclusi:
• Numeri delle camere
• Testo personalizzato (ad esempio Solo personale, Privato, WC, ecc.)
• Colori e combinazioni di materiali
• Dimensioni e misure
• Metodo di montaggio (adesivo, distanziali, viti, ecc.)
Per progetti più grandi, forniamo anche mockup visivi professionali da approvare prima della produzione, così da assicurarci che tutto corrisponda perfettamente alle tue aspettative.
📏 Do you offer different sizes?
Yes. We offer multiple standard sizes and also produce custom dimensions upon request. Contact us for bespoke sizing.
👀 Can I see a preview before production?
For custom or larger orders, we send a digital visualization for approval before manufacturing.
💼 Do you offer bulk discounts?
We specialize in signage solutions for:
• Hotels
• Apartment buildings
• Airbnb properties
• Public institutions
• Offices
Whether you need a small batch or a large-scale project, we ensure consistent quality and a professional finish.
For larger quantities, we offer attractive volume discounts — contact us for a personalized quote tailored to your project.
🏭 How many signs can you produce?
We produce thousands of signs monthly and ship to 45+ countries worldwide. Large hotel projects are welcome.
🚚 How long does delivery take?
Production Time
• Standard orders: 2–3 working days
• Large custom orders: 3–7 working days
Shipping Time
• Express delivery: 2–5 working days
• Standard delivery: 5–12 working days
We always aim to produce and dispatch orders as quickly as possible while maintaining our premium quality standards.
🎨 Can you match our brand style?
Absolutely. We can tailor every detail to match your brand identity, including:
• Custom fonts
• Color combinations
• Logo integration
• Personalized icons and symbols
• Special finishes and material effects
Our goal is to create signage that fits seamlessly into your interior concept and reflects your brand’s character.
📦 Which carriers do you use?
We ship orders worldwide using reliable and fully tracked delivery services:
• FedEx Express
• DHL
• UPS
• Secured international tracked delivery
This ensures fast, safe, and traceable shipping from dispatch to final destination.
💳 Quali metodi di pagamento accettate?
We accept the following payment methods:
• Credit and Debit Cards
• Shopify Payments
• PayPal
• Bank Transfers (available for larger B2B orders)
All payments are processed securely to ensure a safe and seamless checkout experience for both individual and B2B clients.
🌍 Do I need to pay customs or import duties?
For orders outside the EU, customs duties may apply depending on your country’s regulations. We provide all required customs documentation.
🛡️ Do you offer warranty?
Yes. We provide warranty on materials and craftsmanship. If there is any issue, contact us immediately after delivery.
🔄 Can I return a custom sign or clock?
Because most of our products are individually made to order, custom signs and clocks are non-returnable unless there is a manufacturing defect or damage caused during production.
However, standard (non-customized) items may be returned in accordance with our return policy, provided they are unused and in their original condition.
🔧 How are the signs mounted?
Mounting Options
• Strong double-sided adhesive tape (included)
• Wall screws (optional for larger signs)
• Standoff mounting (available on selected models)
Installation is quick and straightforward, and in most cases takes only a few minutes.
💳 Do you provide VAT invoices?
Sì. Le aziende europee possono richiedere una fattura IVA. Ti preghiamo di contattarci con i dati della tua azienda dopo aver effettuato l’ordine.
🌍 Do You Ship Worldwide?
Yes — we proudly ship our custom door signs and clocks worldwide.
From boutique hotels and Airbnb apartments to offices and public institutions, our products are delivered safely across the globe.
🌎 Our Main Markets
We regularly ship to:
🇺🇸 United States
🇬🇧 United Kingdom
🇪🇺 European Union
🇨🇦 Canada
🇦🇺 Australia
With hundreds of international shipments every month, we work with trusted carriers to ensure secure and reliable delivery.
If your country is not listed above — don’t worry. We most likely ship to your location as well. Feel free to contact us for confirmation and delivery details.
📩 Still Have Questions?
Contact our team — we respond promptly and are always happy to assist with:
• Custom hotel and hospitality projects
• Large-quantity pricing and B2B quotes
• International shipping inquiries
• Special design and customization requests
We’re here to help bring your project to life — quickly and professionally.
info@alumadesignco.com