ALUMADESIGNCO Help Center
Frequently Asked Questions
Everything you need to know about our custom architectural signage, personalization, materials, production, delivery and installation.
Products & Customization
π·οΈ What materials are your signs made of?
Our signs are manufactured using carefully selected premium materials, including brushed aluminium composite (ACM), acrylic glass and birch plywood.
Many designs combine several layers to create a modern 3D architectural appearance suitable for hotels, offices, apartments and commercial interiors.
βοΈ Can I customize my sign?
Yes. Most ALUMADESIGNCO signs can be personalized to match your individual project requirements.
- Room or apartment numbers
- Custom text
- Directional arrows
- Fonts
- Colors
- Material combinations
- Custom sizes
- Logos and symbols
π Do you offer different sizes?
Yes. Most products are available in several standard dimensions. We can also manufacture custom sizes for hotels, apartments, offices and commercial signage projects.
π Can I see a visualization before production?
Yes. For larger or custom projects, we can prepare a digital visualization showing your requested text, numbers, colors, layout and materials before manufacturing.
π¨ Can you match our hotel or company branding?
Yes. We can customize signage to complement your existing architectural style and brand identity.
- Custom fonts
- Brand colors
- Logos
- Icons and symbols
- Material combinations
- Special layouts
Bulk & Commercial Orders
πΌ Do you offer quantity discounts?
Yes. We offer special pricing for larger quantities and commercial signage projects.
- Hotels
- Apartment buildings
- Airbnb properties
- Offices
- Restaurants
- Commercial properties
π Can you manufacture large quantities?
Yes. We regularly manufacture larger quantities for hotels, apartment buildings, offices and commercial developments.
Every sign is produced using consistent materials and specifications to maintain a uniform appearance throughout your project.
Production & Delivery
β±οΈ How long does production take?
Typical production times:
- Standard orders: approximately 2β3 working days
- Large custom projects: approximately 3β7 working days
π How long does delivery take?
Typical delivery times:
- Express delivery: approximately 2β5 working days
- Standard delivery: approximately 5β12 working days
π¦ Which delivery companies do you use?
- FedEx Express
- DHL
- UPS
- Tracked international postal services
π Do you ship worldwide?
Yes. ALUMADESIGNCO supplies architectural signage and wall clocks to customers internationally.
- πΊπΈ United States
- π¬π§ United Kingdom
- πͺπΊ European Union
- π¨π¦ Canada
- π¦πΊ Australia
π Do I need to pay customs or import duties?
Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges according to the destination country's regulations.
Installation
π§ How are the signs installed?
Common mounting options include:
- Strong double-sided adhesive tape
- Wall screws for selected larger signs
- Standoff mounting for selected models
Payment, VAT & Returns
π³ What payment methods do you accept?
- Credit and debit cards
- Shopify Payments
- PayPal
- Bank transfer for B2B orders
π§Ύ Do you provide VAT invoices?
Yes. Business customers can request an invoice for their order. Please provide your complete company information and VAT number when required.
π Can I return a personalized product?
Most personalized products are manufactured specifically according to the customer's requested text, numbers, dimensions or design.
π‘οΈ What if my order arrives damaged?
If your order arrives damaged or you notice a manufacturing issue, please contact us as soon as possible.
Include photographs showing the product and packaging so our team can review the issue and assist you.
π© Need more help?
Still Have Questions?
Our team can help with custom signage, hotel projects, bulk pricing, international delivery and special design requests.
Email us at info@alumadesignco.com
Contact Us β